As per the University Grants Commission (Open and Distance Learning) Regulations 2017, the Netaji Subhas Open University (NSOU) constitutes the Students' Grievance Redressal Committee (SGRC) with the following members:
Nominee of Registrar – Dr. Sudeshna Chatterjee, Dy. Registrar (Academic)
Nominee of Controller of Examination – Shri AnjanSaha, Dy. Registrar (Examination)
Dr. Premananda Jana, Director, Regional Centre, Kalyani
Shri Prasenjit Bhattachrya, Dy. Director, Regional Centre, Durgapur
Shri Santanu Dam, Dy. Director, Regional Centre, Jalpaiguri
Sri Hillol Ghosh, Information Technology Officer
Rights and responsibilities of a learner of NSOU:
The learners should have valid enrolment no. of the university.
The learner has right to complain regarding any aspect related to his or her learning path including programme quality, learning resources, learner support and guidance, teaching, learning and assessment.
The learner is entitled to approach the respective Learner Support Centres/ Study Centres for submitting his or her complaint. The complaint can be submitted individually or collectively by a group of learners.
The learner may submit a formal complaint in a manner prescribed by university regarding his/her dissatisfaction.
The learners may submit their complaints/ grievances at their nearest Regional Centre, if they
like.
The grievance should be accompanied with the reasons for dissatisfaction and expected remedy. The learner should also give the reference of submitting the complaint at the Learner Support Centre if any.
.
Grievances related to Examination matters
Grievances related to other than Examination matters
Shri Anjan Saha Dy. Registrar (Examination)
Netaji Subhas Open University
Examination Dept., 2nd Floor,
134/1, Meghnad Saha Sarani,
Kolkata – 700 029.
Phone: 033 2463 0292
Smt. Nilanjana Chatterjee Asstt. Director Study Centres
Convener Students' Grievance Redressal Committee (SGRC)
Netaji Subhas Open University
DD-26, Sector-I, Salt Lake City,
Kolkata - 700 064.
Phone: 033 4066 3205
Learners may submit their grievances using the following link Students Grievance Form .
No other communication will be accepted.
Responsibility of NSOU:
The university shall work with the principles of openness and collaboration.
The university shall continuously improve the services it offers. As and when a grievance is received, the university shall investigate it thoroughly and make the necessary improvement(s) in its services.
The university shall encourage Learner Support Centres / study centres to make initial attempts to address and resolve complaints as close as possible to the point of origin, and with the minimum of formality.
The university shall also monitor the Grievance Redressal process through its Learner Support Centres/Study Centres.
The university is responsible for privacy and confidentiality unless disclosure is necessary to proceed in the matter.
The authorized officers mentioned aforesaid or the Convener of SGRC may investigate the complaint(s) or refer the matter(s) to a more appropriate person or departments, as appropriate.
It shall be the responsibility of the authorized officer or Convener, SGRC to monitor the progress and to timely resolve the matter of grievances and inform the complainant(s) regarding action taken to resolve the complaint, if there was such request from the end of the complainant.The timeline for each grievance shall be considered case to case basis, however it should be completed within one month from the date of receipt of complaint.
The Head of concerned school/ Department of the University will respond to the authorized officer or Convener, SGRC in writing (letters or email etc.) through offline or online mode giving reasons for a decision and action taken thereto.
The Director/ Dy. Director of the Regional Centre may forward the complaints/ grievances to the authorized officer or Convener, SGRC further processing, if the same can not be resolved at their end.
If the authorized officer or the Convener SGRC could not resolve any complaint at his/ her level then it should be placed before the SGRC meeting to be convened by the convener, SGRC to resolve the complaint.
The convener may arrange periodical meeting of SGRC to place before it the reports of the intervening period regarding grievances handled and resolved so far.
Such reports on acceptance of SGRC may be placed before the Vice-Chancellor by the convener, SGRC for placing the same before next meeting of Academic Council or Executive Council as the case may be.
PCP Schedule/Notice
03.11.2022:Revised Allotment of Laboratory Counselling-cum-Evaluation Session - Nov-Dec, 2022......Detail
21.10.2022 :Virtual Orientation Programme for UG (HMT) students appearing for Laboratory Counselling and Evaluation Session-2022 in paper CC-MT-06. Banner | Notice | ZOOM Link
02.12.2022:Notice for download of Assignment Submission Slip for PG Term-End Examination, June-2022 / Dec-2022.......Detail
18.11.2022:Notice for 3rd Phase Examination Form submission through Online for PG TEE, June-2022/Dec-2022.......Detail
16.11.2022 :Form Fillup Circular for ADJMC (1 Year Course) and PGDJMC (1 Year Course), TEE December-2022. Detail | Exam Form
14.11.2022 :Circular for ADPR Theory & Practical Term-End Examination December 2022. Detail | Exam Form
14.11.2022 :Circular for ADEL Theory & Practical Term-End Examination December 2022. Detail | Exam Form
11.11.2022:REVISED Circular for Filling up Exam Form for TEE Dec. 2022 under School of Vocational Studies......Detail
09.11.2022:Circular for Filling up Examination Form for Term End Examination Dec. 2022 under School of Vocational Studies......Detail
07.11.2022:Notice for download of Challan for BDP, UGDP(CBCS), ADEL, ADPR, PGDJMC/ADJMC, B.Ed. & M.Ed. Online Term-End Examination......Detail
03.11.2022:Revised Allotment of Laboratory Counselling-cum-Evaluation Session - Nov-Dec, 2022......Detail
21.10.2022 :Virtual Orientation Programme for UG (HMT) students appearing for Laboratory Counselling and Evaluation Session-2022 in paper CC-MT-06. Banner | Notice | ZOOM Link
29.11.2022 :ADMISSION: Admission to the 2nd Cycle of Extended Counselling Sessions/SLP on Social Sciences for Competitive Exams. Detail | Registration Link
21.11.2022 :ADMISSION: Admission to Short-term Training Programme on Introduction to Travel & Tourism Management. Admission Notice | Registration Link
21.11.2022 :ADMISSION: Admission to Short-term Training Programme, January 2023 session, under CLL. Admission Notice | Admission Form
17.11.2022 :ADMISSION: Admission to Blended Vocational Education and Training (VET) Programme, January 2023 session, under the School of Vocational Studies. Admission Notice | Admission Form
14.11.2022 :ADMISSION: Admission to Short Term Self-Financed Training Programme on "Folklore Studies in the Digital Age (2nd Cycle)". Notice | Brochure | Registration Link
18.10.2022 :Notice for Result of M.Ed. Special Education Term End Examination December 2021 & June 2022.....Detail
18.10.2022 :Notice for Result of BDP Online Term-End Examination Dec-2021 & June-2022......Detail
18.10.2022 :Notice for Result of Advance Diploma in Journalism & Mass Communication [ADJMC] for Online Term End Examination December 2021......Detail
18.10.2022 :Notice for Result of Post Graduate Diploma in Journalism & Mass Communication [PGDJMC] for Online Term End Examination June 2021 / December 2021......Detail
18.10.2022 :Notice for Result of B.Ed. Special Education (M.R./H.I./V.I.) - ODL - Term End Examination December 2021 & June 2022......Detail
18.10.2022 :Notice for Result of 1 Year ADEL for Online Theory & Practical TEE December 2021.....Detail
18.10.2022 :Notice for Result of 1 Year ADPR for Online Theory & Practical TEE December 2021.....Detail
12.05.2021 :Result of BDP Term End Examination DEC-19 & JUNE-20.....Detail
14.01.2021 :General Instruction for 1st Round of Counseling/Seat Allotment Process for PG Geography and Zoology, Session January 2021.....Detail
14.01.2021 :Provisional 1st Merit List of Post Graduate Geography and Zoology Courses, Session January 2021.....Detail
05.01.2021 :Result of 2 Years Advance Diploma Programme in Tailoring & Dress Designing Course for the Term End Exam June 2020.....Detail
05.01.2021 :Result of 2 Years Post Graduate Diploma Course in Needle Work and Knitting for the Term End Examination June 2020.....Detail
29.11.2022:One-Day Seminar on "Significance of internship programme in professional courses with a reference to Library and Information Science"......Detail
29.11.2022:Observance of International Day of Persons with Disabilities. Flayer | Programme Schedule
23.11.2022:One-Day Training Programme for Learners on "Use of Online Resources and Online Public Access Catalogue"......Detail
21.11.2022:One day Outreach Programme-cum-Seminar on
"Commerce Education through ODL Mode: Emerging Trend in the Light of NEP 2020". Detail | Registration Link
21.11.2022:One-Day National Seminar on "Intellectual Property Rights (IPR)" (Call for Paper)......Detail
18.11.2022:Online Training Programme for Learners on "Use of Online Resources and Online Public Access Catalogue"......Detail
16.11.2022:Awareness programme on Academic Bank of Credit (ABC) (Blended mode). Detail | ZOOM Link
14.11.2022:One-Day Focus Group Discussion on 'Blended Learning Ecosystem'......Detail
21.10.2022:e-Tender notice for "Laboratory Furnitures to Bio-diversity Work Station" for the School of Sciences, Jalpaiguri Regional Centre, NSOU......Detail
21.10.2022:e-Tender notice for "Laboratory Instruments and Apparatus to Bio-diversity Work Station" for the School of Sciences, Jalpaiguri Regional Centre, NSOU......Detail
21.10.2022:e-Tender notice for "Desktop Computers, Printers and UPS" for the School of Sciences, Kalyani Regional Centre, NSOU......Detail
21.10.2022: e-Tender notice for "Laboratory Furnitures" for the School of Sciences, Kalyani Regional Centre, NSOU......Detail
21.10.2022: e-Tender notice for "Laboratory Instruments and Apparatus" for the School of Sciences, Kalyani Regional Centre, NSOU......Detail
21.10.2022:e-Tender notice for "Glass Door Storewel/Almirah" for the Library Department, Kalyani Regional Centre, NSOU......Detail
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