As per the University Grants Commission (Open and Distance Learning) Regulations 2017, the Netaji Subhas Open University (NSOU) constitutes the Students' Grievance Redressal Committee (SGRC) with the following members:
Nominee of Registrar – Dr. Sudeshna Chatterjee, Dy. Registrar (Academic)
Nominee of Controller of Examination – Shri AnjanSaha, Dy. Registrar (Examination)
Dr. Premananda Jana, Director, Regional Centre, Kalyani
Shri Prasenjit Bhattachrya, Dy. Director, Regional Centre, Durgapur
Shri Santanu Dam, Dy. Director, Regional Centre, Jalpaiguri
Sri Hillol Ghosh, Information Technology Officer
Rights and responsibilities of a learner of NSOU:
The learners should have valid enrolment no. of the university.
The learner has right to complain regarding any aspect related to his or her learning path including programme quality, learning resources, learner support and guidance, teaching, learning and assessment.
The learner is entitled to approach the respective Learner Support Centres/ Study Centres for submitting his or her complaint. The complaint can be submitted individually or collectively by a group of learners.
The learner may submit a formal complaint in a manner prescribed by university regarding his/her dissatisfaction.
The learners may submit their complaints/ grievances at their nearest Regional Centre, if they
like.
The grievance should be accompanied with the reasons for dissatisfaction and expected remedy. The learner should also give the reference of submitting the complaint at the Learner Support Centre if any.
Learners may submit/ send their grievances ordinarily to the following authorized officers of the University:
Grievances related to Examination matters
Grievances related to other than Examination matters
Shri Anjan Saha Dy. Registrar (Examination)
Netaji Subhas Open University
Examination Dept., 2nd Floor,
134/1, Meghnad Saha Sarani,
Kolkata – 700 029
Phone: 033 2463 0292
E-mail: dyreg.exam@wbnsou.ac.in
Smt. Nilanjana Chatterjee Asstt. Director Study Centres
Convener Students' Grievance Redressal Committee (SGRC)
Netaji Subhas Open University
DD-26, Sector-I, Salt Lake City,
Kolkata - 700 064
Phone : 033 4066 3205
E-mail: nilanjanaadsc@gmail.com
Responsibility of NSOU:
The university shall work with the principles of openness and collaboration.
The university shall continuously improve the services it offers. As and when a grievance is received, the university shall investigate it thoroughly and make the necessary improvement(s) in its services.
The university shall encourage Learner Support Centres / study centres to make initial attempts to address and resolve complaints as close as possible to the point of origin, and with the minimum of formality.
The university shall also monitor the Grievance Redressal process through its Learner Support Centres/Study Centres.
The university is responsible for privacy and confidentiality unless disclosure is necessary to proceed in the matter.
The authorized officers mentioned aforesaid or the Convener of SGRC may investigate the complaint(s) or refer the matter(s) to a more appropriate person or departments, as appropriate.
It shall be the responsibility of the authorized officer or Convener, SGRC to monitor the progress and to timely resolve the matter of grievances and inform the complainant(s) regarding action taken to resolve the complaint, if there was such request from the end of the complainant.The timeline for each grievance shall be considered case to case basis, however it should be completed within one month from the date of receipt of complaint.
The Head of concerned school/ Department of the University will respond to the authorized officer or Convener, SGRC in writing (letters or email etc.) through offline or online mode giving reasons for a decision and action taken thereto.
The Director/ Dy. Director of the Regional Centre may forward the complaints/ grievances to the authorized officer or Convener, SGRC further processing, if the same can not be resolved at their end.
If the authorized officer or the Convener SGRC could not resolve any complaint at his/ her level then it should be placed before the SGRC meeting to be convened by the convener, SGRC to resolve the complaint.
The convener may arrange periodical meeting of SGRC to place before it the reports of the intervening period regarding grievances handled and resolved so far.
Such reports on acceptance of SGRC may be placed before the Vice-Chancellor by the convener, SGRC for placing the same before next meeting of Academic Council or Executive Council as the case may be.
PCP Schedule/Notice
16.10.2019 : Notice for Annual Laboratory Counseling-cum-Evaluation Session, Subsidiary 2019 (LCES, 2019) for BDP Science.....Detail
16.10.2019 : Allotment of Laboratory Counselling-cum-Evaluation Session, Subsidiary 2019 (LCES, 2019) for BDP Science.....Detail
13.09.2019 :REVISED Allotment of Laboratory Counselling-cum-Evaluation Session - October, 2019 (15th Oct - 26th Oct).....Detail
12.09.2019 : Schedule of Laboratory Counseling-cum-Evaluation Session, 2019 (LCES, 2019) in EMT-16 at Kalyani & Durgapur Regional Centre.....Detail
08.04.2019 : PCP Schedule for Post Graduate Diploma in English Language Teaching (PGDELT), Paper-VI, Batch July 2018. PCP Centre: Women's Christian College, Kolkata......Detail
08.04.2019 : PCP Schedule for Post Graduate Diploma in English Language Teaching (PGDELT), Paper-V, Batch July 2018. PCP Centre: Women's Christian College, Kolkata......Detail
13.03.2019 : Notice for PCP Routine of Post Graduate Diploma in Journalism & Mass Communication for Paper-VIB (Advertising and Public Relations) & VIC (Film Studies), July 2018 Batch. PCP Centre: Maharaja Manindra Chandra College, Kolkata......Detail
13.03.2019 : Notice for PCP Routine of Post Graduate Diploma in Public Relations & Advertising for Paper-VI (Advertising), July 2018 Batch. PCP Centre: Maharaja Manindra Chandra College, Kolkata......Detail
18.11.2019 :Examination Schedule for Post Graduate ZOOLOGY (PRACTICAL) Term End Examination June-2019.....Detail
18.11.2019 :Examination Schedule for Post Graduate GEOGRAPHY (PRACTICAL) Term End Examination June-2019.....Detail
09.11.2019 :Exam Rescheduled: PG TEE June 2019, BLIS TEE June 2019 and other examinations scheduled on 10/11/2019 (Sunday) has been rescheduled on 05/01/2020 (Sunday).....Detail
07.11.2019 :Examination Schedule & Venue of 1 year Post Graduate Diploma Course on Journalism & Mass Communication, Term End Examination (Theory), June 2019.....Detail
24.10.2019 :Schedule and Venue for 1 Year Diploma Course in Pre-Primary Teachers' Education - Montessori, Theoretical Examination, Term End Examination June 2019.....Detail
23.10.2019 :Circular for Filling up Examinution Form for Tailoring and Dress Designing of (i) 6 months Basic Course, (ii) 1 year Advance Certificate Course, (iii) 2 years Advance Diploma Course of Theory & Practical, TEE December 2019.....Detail
17.10.2019 :REVISED Examination Schedule of 1 Year PG Diploma Course onDisaster Risk Management, Term End Examination, June 2019.....Detail
16.10.2019 : Notice for Annual Laboratory Counseling-cum-Evaluation Session, Subsidiary 2019 (LCES, 2019) for BDP Science.....Detail
16.10.2019 : Allotment of Laboratory Counselling-cum-Evaluation Session, Subsidiary 2019 (LCES, 2019) for BDP Science.....Detail
30.09.2019 :REVISED Venue for Post Graduate (Theory) TEE June-2019 and BLIS (Theory) TEE June-2019.....Detail
30.09.2019 : Venue for Post Graduate (Theory) TEE June-2019 and BLIS (Theory) TEE June-2019.....Detail
27.09.2019 : Examination Schedule of 6 month Certificate Course on Human Rights for Term End Examination December 2017 & June 2018.....Detail
27.09.2019 : Examination Schedule of 1 Year PG Diploma Course on Taxation for Term End Examination, June 2019.....Detail
27.09.2019 : Examination Schedule of 1 Year PG Diploma Course on Disaster Risk Management for Term End Examination, June 2019.....Detail
27.09.2019 : Examination Schedule of 1 Year PG Diploma Course on English Language Teaching for Term End Examination, June 2019.....Detail
27.09.2019 : Examination Schedule of 1 Year PG Diploma Course on Public Relations and Advertising for Term End Examination, June 2019.....Detail
27.09.2019 : Examination Schedule of 1 Year Diploma Course on Safety & Security Management for Term End Examination, June 2019.....Detail
26.09.2019 : Notice for Download Admit Cards of Post Graduate Term End Examination June-2019.....Detail
26.09.2019 : Notice for Download Admit Cards of BDP Term End (Practical Examination) December-2018 & June-2019, December-2019 & June-2019.....Detail
25.09.2019 :REVISED Time Schedule for PG Social Work Viva-Voce for the Term End Examination June 2019.....Detail
25.09.2019 : Schedule for Theory & Practical Term End Examination June 2019. Manabi-Vidya Amra Pari (Women's Studies & Women Empowerment Programme) (6 month Course).....Detail
25.09.2019 : Schedule for Theory & Practical Term End Examination June 2019. B.Ed. Special Education (2 years Course conducted in collaboration with Rehabilitation Council of India, Old Syllabus).....Detail
23.09.2019 : Time Schedule for Master of Library & Information Science (MLIS) Viva-Voce for the Term End Examination June 2019.....Detail
23.09.2019 : Time Schedule for PG Social Work Viva-Voce for the Term End Examination June 2019.....Detail
18.09.2019 : 1 Year BLIS Practical Examination Schedule, Term End Examination June 2019.....Detail
12.09.2019 : Schedule of Laboratory Counseling-cum-Evaluation Session, 2019 (LCES, 2019) in EMT-16 at Kalyani & Durgapur Regional Centre.....Detail
09.09.2019 : Notice for Laboratory Counseling-cum-Evaluation Session, 2019 (LCES, 2019) for its BDP Science students in their respective Elective subjects.....Detail
09.09.2019 : Allotment of Laboratory Counselling-cum-Evaluation Session - October, 2019 (15th Oct - 26th Oct).....Detail
03.09.2019 : Notice for On-line Examination Form submission for BDP Term End Examination (Practical) December 2019. › Notice › Portal of Form Submission
31.08.2019 : 1 yr BLIS Theory Examination Schedule, Term End Examination June 2019....Detail
29.08.2019 : Examination Schedule for Post Graduate (Theory) Term End Examination, June–2019....Detail
12.07.2019 : Recruitment Notification for Teaching Post.....Detail Note: The Recruitment Notice uploaded earlier in this respect vide No. Reg/1587 dt. 11/7/2019 shall be ignored.
07.07.2019 : Notice in the matter of refund of application fee deposited against recruitment notice No.Reg/090 dt. 04/02/2015 for the post of Assistant Librarian Gr-II.....Detail
18.11.2019 : BPR Colloquium under CLTCS, NSOU on 23rd November, 2019 at Salt Lake CITY Campus.....Detail
13.11.2019 : Invitation for "8th Netaji Subhas Chandra Bose Memorial Lecture" at Seminar Hall, NSOU, Kolkata, on 22nd November, 2019.....Detail
18.09.2019 : 1-day Workshop on awareness and use of e-resources of Netaji Subhas Open University Library Department. Organised by: Library Department & School of Professional Studies, Venue: School of Professional Studies, Kalyani Campus, Date: 19th September, 2019.....Detail
17.09.2019 : 1-day National Workshop on Assessment and Accreditation Process of ODLIs in India, 27th September, 2019. Organized by: CIQA, NSOU. Venue: NSOU, Salt Lake.....Detail
16.09.2019 : Course Writer's Workshop for PGELT CBCS Restructured Syllabus. Conducted by Prof. S. Mohanraj at NSOU, Salt Lake, on 18th September, 2019.....Detail
05.09.2019 : Workshop for Academic Counsellors conduced by SVS.....Detail
17.06.2019 : Collaborative Research (Call for paper).....Detail
29.05.2019 : "Live with Learner Programme", School of Humanities, NSOU.....Detail
/ Important Links / Students' Grievance Redressal Mechanism
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