As per the University Grants Commission (Open and Distance Learning) Regulations 2017, the Netaji Subhas Open University (NSOU) constitutes the Students' Grievance Redressal Committee (SGRC) with the following members:
Nominee of Registrar – Dr. Sudeshna Chatterjee, Dy. Registrar (Academic)
Nominee of Controller of Examination – Shri AnjanSaha, Dy. Registrar (Examination)
Dr. Premananda Jana, Director, Regional Centre, Kalyani
Shri Prasenjit Bhattachrya, Dy. Director, Regional Centre, Durgapur
Shri Santanu Dam, Dy. Director, Regional Centre, Jalpaiguri
Sri Hillol Ghosh, Information Technology Officer
Rights and responsibilities of a learner of NSOU:
The learners should have valid enrolment no. of the university.
The learner has right to complain regarding any aspect related to his or her learning path including programme quality, learning resources, learner support and guidance, teaching, learning and assessment.
The learner is entitled to approach the respective Learner Support Centres/ Study Centres for submitting his or her complaint. The complaint can be submitted individually or collectively by a group of learners.
The learner may submit a formal complaint in a manner prescribed by university regarding his/her dissatisfaction.
The learners may submit their complaints/ grievances at their nearest Regional Centre, if they
like.
The grievance should be accompanied with the reasons for dissatisfaction and expected remedy. The learner should also give the reference of submitting the complaint at the Learner Support Centre if any.
Learners may submit/ send their grievances ordinarily to the following authorized officers of the University:
Grievances related to Examination matters
Grievances related to other than Examination matters
Shri Anjan Saha Dy. Registrar (Examination)
Netaji Subhas Open University
Examination Dept., 2nd Floor,
134/1, Meghnad Saha Sarani,
Kolkata – 700 029
Phone: 033 2463 0292
E-mail: dyreg.exam@wbnsou.ac.in
Smt. Nilanjana Chatterjee Asstt. Director Study Centres
Convener Students' Grievance Redressal Committee (SGRC)
Netaji Subhas Open University
DD-26, Sector-I, Salt Lake City,
Kolkata - 700 064
Phone : 033 4066 3205
E-mail: nilanjanaadsc@gmail.com
The university shall work with the principles of openness and collaboration.
The university shall continuously improve the services it offers. As and when a grievance is received, the university shall investigate it thoroughly and make the necessary improvement(s) in its services.
The university shall encourage Learner Support Centres / study centres to make initial attempts to address and resolve complaints as close as possible to the point of origin, and with the minimum of formality.
The university shall also monitor the Grievance Redressal process through its Learner Support Centres/Study Centres.
The university is responsible for privacy and confidentiality unless disclosure is necessary to proceed in the matter.
The authorized officers mentioned aforesaid or the Convener of SGRC may investigate the complaint(s) or refer the matter(s) to a more appropriate person or departments, as appropriate.
It shall be the responsibility of the authorized officer or Convener, SGRC to monitor the progress and to timely resolve the matter of grievances and inform the complainant(s) regarding action taken to resolve the complaint, if there was such request from the end of the complainant.The timeline for each grievance shall be considered case to case basis, however it should be completed within one month from the date of receipt of complaint.
The Head of concerned school/ Department of the University will respond to the authorized officer or Convener, SGRC in writing (letters or email etc.) through offline or online mode giving reasons for a decision and action taken thereto.
The Director/ Dy. Director of the Regional Centre may forward the complaints/ grievances to the authorized officer or Convener, SGRC further processing, if the same can not be resolved at their end.
If the authorized officer or the Convener SGRC could not resolve any complaint at his/ her level then it should be placed before the SGRC meeting to be convened by the convener, SGRC to resolve the complaint.
The convener may arrange periodical meeting of SGRC to place before it the reports of the intervening period regarding grievances handled and resolved so far.
Such reports on acceptance of SGRC may be placed before the Vice-Chancellor by the convener, SGRC for placing the same before next meeting of Academic Council or Executive Council as the case may be.
12.03.2020 :PCP Schedule of Post Graduate Political Science (PGPS), Part-I, Paper-III, July 2019 Batch.
PCP Centre: Maharaja Manindra Chandra College.....Detail
12.03.2020 :PCP Schedule of Post Graduate Public Administration (PGPA), Part-II, Paper-VII, July 2018 Batch.
PCP Centre: Maharaja Manindra Chandra College.....Detail
12.03.2020 :PCP Schedule of Post Graduate Public Administration (PGPA), Part-I, Paper-III, July 2019 Batch. PCP Centre: Maharaja Manindra Chandra College.....Detail
05.03.2020 :PCP Schedule of Post Graduate English Language Teaching (M.A. ELT), Part-I & II, Paper-II & VI, July 2019 Batch.
Venue: Womens' Christian College, Kolkata.....Detail
04.03.2020 :Notice for Postponement of PCP in Post Graduate Public Administration (PGPA), Part-I & II.
PCP Centre: Maharaja Manindra Chandra College.....Detail
02.03.2020 :PCP Notice of Post Graduate Political Science (PGPS), Part-I & Paper-II.
PCP Centre: Maharaja Manindra Chandra College.....Detail
20.02.2020 :PCP Schedule of Post Graduate English (PGEG), Paper-VI, July 2018 Batch.
PCP Centre: Durgapur Regional Centre.....Detail
20.02.2020 :PCP Schedule of Post Graduate English (PGEG), Paper-II, July 2019 Batch.
PCP Centre: Durgapur Regional Centre.....Detail
20.02.2020 :PCP Schedule of Post Graduate English (PGEG), Paper-VI, July 2018 Batch.
PCP Centre: Women's Christian College.....Detail
20.02.2020 :PCP Schedule of Post Graduate English (PGEG), Paper-II, July 2018 Batch.
PCP Centre: Gurudas College & Women's Christian College.....Detail
19.02.2020 : PCP in Post Graduate Mathematics (PGMT) Part-I, Paper-IA, IB, IIA & IIB, 2019-2020 Batch.....Detail
19.02.2020 : PCP in Post Graduate Mathematics (PGMT) Part-II, Paper-VIIA, VIIB, VIIIA & VIIIB, July 2018 Batch.....Detail
18.02.2020 :PCP Schedule of Post Graduate Bengali (PGBG), Paper-II, July 2019 Batch.
PCP Centre: Women's Christian College.....Detail
18.02.2020 :PCP Schedule of Post Graduate Bengali (PGBG), Paper-VI, July 2018 Batch.
PCP Centre: Women's Christian College.....Detail
18.02.2020 :PCP Schedule of Post Graduate Bengali (PGBG), Paper-II, July 2019 Batch.
PCP Centre: Durgapur Regional Centre.....Detail
18.02.2020 :PCP Schedule of Post Graduate Bengali (PGBG), Paper-VI, July 2018 Batch.
PCP Centre: Durgapur Regional Centre.....Detail
14.02.2020 : Notice for PGED PCP (Part-I & II) Postponement at Kalyani RC on 16/02/2020.....Detail
13.02.2020 :PCP Schedule of Post Graduate Public Administration (PGPA), Part-II, Paper-VI, July 2018 Batch.
PCP Centre: Maharaja Manindra Chandra College, Kolkata.....Detail
13.02.2020 :PCP Schedule of Post Graduate Public Administration (PGPA), Part-I, Paper-II, July 2019 Batch.
PCP Centre: Maharaja Manindra Chandra College, Kolkata.....Detail
10.02.2020 :PCP Schedule of Post Graduate Political Science (PGPS), Part-I, Paper-II, July 2019 Batch.
PCP Centre: Maharaja Manindra Chandra College, Kolkata.....Detail
10.02.2020 :PCP Schedule of Post Graduate Political Science (PGPS), Part-II, Paper-VI, July 2018 Batch.
PCP Centre: Maharaja Manindra Chandra College, Kolkata.....Detail
26.02.2020 :PCP Schedule of Post Graduate Diploma in Public Relations & Advertising (PGDPR&AD), Paper-II, January 2020 Batch.
PCP Centre: Maharaja Manindra Chandra College, Kolkata......Detail
25.02.2020 :PCP Schedule of PG Diploma in Journalism & Mass Communication (PGDJMC), Paper-II (Reporting and Post Reporting), January 2020 Batch.
PCP Centre: Maharaja Manindra Chandra College, Kolkata......Detail
22.01.2020 :PCP Schedule of PG Diploma in Public Relations & Advertising (PGDPR&AD), Paper 1 (Principles to Communication), July 2019-2020 Batch.
PCP Centre: Maharaja Manindra Chandra College, Kolkata......Detail
22.01.2020 :PCP Schedule of PG Diploma in Journalism & Mass Communication (PGDJMC), Paper-I (Mass Communication), July 2019-2020 Batch.
PCP Centre: Maharaja Manindra Chandra College, Kolkata......Detail
14.01.2020 :PCP Schedule of Post Graduate Diploma in Public Relations & Advertising (PGDPR&AD), January 2020 (Academic Year 2019-2020).
PCP Centre: Maharaja Manindra Chandra College, Kolkata......Detail
14.01.2020 :PCP Notice of PG Diploma in Journalism & Mass Communication (PGDJMC), January 2020 (Academic Year 2019-2020).
PCP Centre: Maharaja Manindra Chandra College, Kolkata......Detail
13.01.2020 :PCP Schedule for Post Graduate Diploma in English Language Teaching (PGDELT), Paper-II, Session January 2020.
PCP Centre: Women's Christian College, Kolkata......Detail
13.01.2020 :PCP Schedule for Post Graduate Diploma in English Language Teaching (PGDELT), Paper-I, Session January 2020.
PCP Centre: Women's Christian College, Kolkata......Detail
30.03.2020 :Submission of On-Line Examination Form for BDP is extended.....Detail
19.03.2020 :REVISED Notice for On-Line Examination Form Submission for BDP Term End Examination December-2019 and June-2020.....Detail
18.03.2020 : Notice for On-Line Examination Form Submission for BDP Term End Examination December-2019 and June-2020.....Detail
13.03.2020 :Examination Notice (SVS) for July 2019 Batch.....Detail
04.03.2020 :Examination Form Fill Up Circular for 2 year Post Graduate Diploma in Needlework & Knitting, Theory & Practical, Term End Examination June 2020.....Detail
04.03.2020 :Circular for Filling up Examination Form of Basic, Advance Certificate & Advance Diploma in Tailoring and Dress Designing, Theory & Practical, TEE June 2020.....Detail
03.02.2020 :Examination Schedule of B.Ed. Special Education (M.R./H.I./V.I.)-ODL for PRACTICAL Term End Examination of 1st Semester (December 2019), 3rd Semester (December 2019) and 5th Semester (December 2019).....Detail
15.01.2020 :Examination Venue of B.Ed. Special Education (M.R./H.I./V.I.)-ODL for Theory TEE of lst Sem (Dec 2019), 3rd Sem (Dec 2019) and 5th Sem (Dec 2019).....Detail
07.01.2020 :Schedule of B.Ed. Special Education (M.R./H.I./V.I.)-ODL for Theory Term End Examination. lst Sem (Dec 2019), 3rd Sem (Dec 2019) and 5th Sem (Dec 2019).....Detail
28.01.2020 :ADMISSION: Notification for Ph.D. Programmes, Academic Year 2019-20 (Session: January 2020).....Detail
21.01.2020 :ADMISSION: Admission to 6-Month Certificate Course on Capacity Building and Professional Development on Inclusive Education (CDSER).....Detail
10.01.2020 :BDP RENEWAL: Steps to be followed for BDP Renewal, 2019 (2nd Phase).....Detail
07.01.2020 :ADMISSION: Last Date of Admission under School of Vocational Studies (SVS) & Centre for Lifelong Learning (CLL) has been extended.....Detail
13.12.2019 :MERIT LIST: General Instruction for 2nd Counseling of Post Graduate Geography and Zoology, Session January 2020 for NSOU & Non-NSOU.....Detail
13.12.2019 :MERIT LIST: Provisional 2nd Merit List of Post Graduate Geography for NON-NSOU Candidates of all Categories, January 2020.....Detail
13.12.2019 :MERIT LIST: Provisional 2nd Merit List of Post Graduate Zoology for NON-NSOU Candidates of all Categories, January 2020.....Detail
/ Important Links / Students' Grievance Redressal Mechanism
Suryashakti Infotech Pvt. Ltd.