As per the University Grants Commission (Open and Distance Learning) Regulations 2017, the Netaji Subhas Open University (NSOU) constitutes the Students' Grievance Redressal Committee (SGRC) with the following members:
Nominee of Registrar – Dr. Sudeshna Chatterjee, Dy. Registrar (Academic)
Nominee of Controller of Examination – Shri AnjanSaha, Dy. Registrar (Examination)
Dr. Premananda Jana, Director, Regional Centre, Kalyani
Shri Prasenjit Bhattachrya, Dy. Director, Regional Centre, Durgapur
Shri Santanu Dam, Dy. Director, Regional Centre, Jalpaiguri
Sri Hillol Ghosh, Information Technology Officer
Rights and responsibilities of a learner of NSOU:
The learners should have valid enrolment no. of the university.
The learner has right to complain regarding any aspect related to his or her learning path including programme quality, learning resources, learner support and guidance, teaching, learning and assessment.
The learner is entitled to approach the respective Learner Support Centres/ Study Centres for submitting his or her complaint. The complaint can be submitted individually or collectively by a group of learners.
The learner may submit a formal complaint in a manner prescribed by university regarding his/her dissatisfaction.
The learners may submit their complaints/ grievances at their nearest Regional Centre, if they
like.
The grievance should be accompanied with the reasons for dissatisfaction and expected remedy. The learner should also give the reference of submitting the complaint at the Learner Support Centre if any.
.
Grievances related to Examination matters
Grievances related to other than Examination matters
Shri Anjan Saha Dy. Registrar (Examination)
Netaji Subhas Open University
Examination Dept., 2nd Floor,
134/1, Meghnad Saha Sarani,
Kolkata – 700 029.
Phone: 033 2463 0292
Smt. Nilanjana Chatterjee Asstt. Director Study Centres
Convener Students' Grievance Redressal Committee (SGRC)
Netaji Subhas Open University
DD-26, Sector-I, Salt Lake City,
Kolkata - 700 064.
Phone: 033 4066 3205
Learners may submit their grievances using the following link Students Grievance Form .
No other communication will be accepted.
Responsibility of NSOU:
The university shall work with the principles of openness and collaboration.
The university shall continuously improve the services it offers. As and when a grievance is received, the university shall investigate it thoroughly and make the necessary improvement(s) in its services.
The university shall encourage Learner Support Centres / study centres to make initial attempts to address and resolve complaints as close as possible to the point of origin, and with the minimum of formality.
The university shall also monitor the Grievance Redressal process through its Learner Support Centres/Study Centres.
The university is responsible for privacy and confidentiality unless disclosure is necessary to proceed in the matter.
The authorized officers mentioned aforesaid or the Convener of SGRC may investigate the complaint(s) or refer the matter(s) to a more appropriate person or departments, as appropriate.
It shall be the responsibility of the authorized officer or Convener, SGRC to monitor the progress and to timely resolve the matter of grievances and inform the complainant(s) regarding action taken to resolve the complaint, if there was such request from the end of the complainant.The timeline for each grievance shall be considered case to case basis, however it should be completed within one month from the date of receipt of complaint.
The Head of concerned school/ Department of the University will respond to the authorized officer or Convener, SGRC in writing (letters or email etc.) through offline or online mode giving reasons for a decision and action taken thereto.
The Director/ Dy. Director of the Regional Centre may forward the complaints/ grievances to the authorized officer or Convener, SGRC further processing, if the same can not be resolved at their end.
If the authorized officer or the Convener SGRC could not resolve any complaint at his/ her level then it should be placed before the SGRC meeting to be convened by the convener, SGRC to resolve the complaint.
The convener may arrange periodical meeting of SGRC to place before it the reports of the intervening period regarding grievances handled and resolved so far.
Such reports on acceptance of SGRC may be placed before the Vice-Chancellor by the convener, SGRC for placing the same before next meeting of Academic Council or Executive Council as the case may be.
PCP Schedule/Notice
09.03.2023:Notice of Special Lecture Programme (SLP) of B.Com./HCO under CBCS for 1st and 2nd year learners......Detail
02.02.2023:Notice of SLP for 2nd year (4th Semester) UG Zoology learners......Detail
02.02.2023:Notice for SLP for 1st year UG (BDP) AECC-2 (ENVS) learners......Detail
02.02.2023:Notice for SLP in 1st year 2nd semester B.Sc. Honours in Mathematics (HMT)......Detail
02.02.2023:Notice for SLP in Botany for 3rd year UG Botany (BDP) and 2nd year (4th Semester) UG Zoology (HZO), Chemistry (HCH) learners......Detail
01.02.2023:Notice for the Face to Face Special Off-Line classes for Sociology (Honors) for February, 2023......Detail
03.01.2023:Notice for the Face to Face Special Off-Line Classes for 1st and 2nd year of Sociology (Honors)......Detail
02.01.2023:Schedule of SLP for remedial classes of B.Com./HCO (1st & 2nd Year) (under CBCS) at Durgapur RC......Detail
03.03.2023:Face to Face (F2F) PCP and Workshop Schedule for B.Ed. Spl.Ed. (I.D./H.I./V.I.)-ODL 2nd Semester in 2022-2024 Batch and 4th Semester 2021-2023 Batch for SEMH-02 NSOU Kalyani Campus......Detail
13.12.2022:Routine for Rescheduling of BLIS PCP. PCP Centre: Basanti Devi College (A-02) & Burdwan Raj College (C-01)......Detail
07.12.2022:Routine for Rescheduling of BLIS PCP. PCP Centre: Bijay Krishna Girls' College SC (C-08)......Detail
30.11.2022:Routine for Rescheduling of BLIS PCP. PCP Centre: Bijay Krishna Girls' College SC (C-08)......Detail
29.09.2022:PCP Schedule (F2F) for B.Ed. Spl. Ed. (MR/HI/VI)-ODL & Practical Placement in 2nd Phase 1st Semester in 2022-2024 Batch for Kalyani-SEMH-02......Detail
29.09.2022:PCP & Workshop Schedule for B.Ed. Spl. Ed. (MR/HI/VI)-ODL, 5th Semester, Session 2020-2022 & 3rd Semester 2021-2023 for Kalyani-SEMH-02......Detail
25.07.2022:Notice regarding suspension of PCP Classes of BLIS, MSW and M.Com. on 31.07.2022 at Bijoy Krishna Girls' College Study Centre......Detail
28.02.2023:REVISED Admit Card of ADEL, ADPR & ADJMC, for the TEE December-2022......Detail
24.02.2023:Examination Venue of ADPR, TEE December-2022......Detail
24.02.2023:Examination Venue of ADELT, TEE December-2022......Detail
24.02.2023:Examination Venue of PGDJMC / ADJMC, TEE December-2022......Detail
22.02.2023:Admit Card of ADEL, ADPR & ADJMC, for the TEE December-2022......Detail
21.02.2023:Notice for Downloading "Admit Card" of PGDJMC & ADJMC, TEE, December 2022......Detail
21.02.2023:Notice for Downloading "Assignment Answer Scripts" of ADPR, Online TEE, December 2022......Detail
21.02.2023:Notice for Downloading "Admit Card" of ADPR, Online TEE, December 2022......Detail
21.02.2023:Notice for Downloading "Assignment Answer Scripts" of ADEL, Online TEE, December 2022......Detail
21.02.2023:Notice for Downloading "Admit Card" of ADEL, Online TEE, December 2022......Detail
20.02.2023:Notice for Downloading "Assignment Answer Scripts" of BLIS, TEE, December 2022......Detail
20.02.2023:Notice for Downloading "Assignment Answer Scripts" of PGDJMC & ADJMC, TEE, December 2022......Detail
20.02.2023:Notice for Downloading "Assignment Answer Scripts" of PG TEE, June 2022 / December 2022......Detail
10.02.2023:Guidelines for the Examinee of ensuing PG and BLIS TEE June-2022 / December-2022......Detail
08.02.2023:List of Examination Centre for PG & BLIS Theory Term End Examination, June 2022 / December 2022......Detail
02.02.2023:Notice for download Admit Card of BLIS, Term-End Examination December-2022......Detail
01.02.2023:Notice for download of Admit Card for PG TEE, June-2022/December-2022......Detail
30.01.2023:Schedule of ADPR (1 year Advance Diploma) Term End Examination, 2022......Detail
30.01.2023:Schedule of ADEL (1 year Advance Diploma) Term End Examination, 2022......Detail
20.01.2023:Theory Examination Schedule of PGDJMC and ADJMC, Term-End Examination December-2022......Detail
20.01.2023:Theory Examination Schedule of BLIS, Term-End Examination December-2022......Detail
18.01.2023:Examination Schedule for Post Graduate (Theory) Term-End Examination, June-2022/December-2022......Detail
17.01.2023:Instructions for Online submission of Paper-VA Assignment for PGDJMC Online TEE (Theory & Practical), Dec-2022 and ADJMC Online TEE (Theory & Practical), Dec-2022.....Detail
16.01.2023:Reset Notice for Online Submission of Assignment for PG TEE, June-22 Dec-22, BLIS TEE, Dec-22, PGDJMCADJMC TEE, Dec-22, ADEL & ADPR TEE, Dec-22.....Detail
16.01.2023:Notice for EXTENSION of dates of Online Submission of Assignment for PG TEE, June-22 Dec-22, BLIS TEE, Dec-22, PGDJMCADJMC TEE, Dec-22, ADEL & ADPR TEE, Dec-22.....Detail
10.01.2023:Instruction for Online Assignment Submission for ADPR, Term End Examination December-2022......Detail
10.01.2023:Instruction for Online Assignment Submission for ADEL, Term End Examination December-2022......Detail
09.01.2023:Instructions for Online Submission of Assignment for PGDJMC / ADJMC, TEE Dec-2022. in Bengali | in English
05.01.2023:Notice for Online Submission of Assignment for Post Graduate TEE, June-2022/ Dec-2022 and Bachelor of Library & Information Science (BLIS) TEE, Dec-2022 regarding Registered and Alternative Mobile Number......Detail
04.01.2023:Assignment Submission Slip for ADJMC, TEE December-2022......Detail
02.01.2023:Notice for uploading Assignment Submission Slip of ADEL and ADPR, TEE December-2022......Detail
02.01.2023:Assignment Submission Slip for ADELT & ADPR, TEE December-2022......Detail
02.01.2023:Notice for Download Assignment Submission Slip for PGDJMC/ADJMC TEE December-2022......Detail
21.12.2022 :Instruction for Online submission of Assignment for BLIS TEE, December-2022. Bengali Version | English Version
20.12.2022 :Instructions for Online Submission of Assignment for PG TEE, June-2022 / December-2022. Bengali Version | English Version
16.12.2022:Notice regarding download "Assignment Submission Slip" for BLIS Term End Examination December-2022......Detail
06.12.2022:Schedule of Term End Examination December, 2022 for the Vocational Programs......Detail
06.03.2023:MERITLIST: General Notification and Merit List for Mop up Round for Counselling Cum Spot Admission of PG Geography (PGGR) and Zoology (PGZO), Session January 2023......Detail
23.02.2023:MERITLIST: General Instruction for Submission of Interest for Final Counseling cum Spot Admission for Post Graduate Geography and Zoology, Session January 2023......Detail
23.02.2023:MERITLIST: Provisional 3rd Merit List of Post Graduate Geography for NON-NSOU Candidates, January 2023......Detail
23.02.2023:MERITLIST: Provisional 3rd Merit List of Post Graduate Zoology for NON-NSOU Candidates, January 2023......Detail
17.02.2023:MERITLIST: General Instruction for 2nd Counseling for Post Graduate Geography and Zoology, Session January 2023......Detail
17.02.2023:MERITLIST: Provisional 2nd Merit List of Post Graduate Geography, January 2023......Detail
17.02.2023:MERITLIST: Provisional 2nd Merit List of Post Graduate Zoology, January 2023......Detail
10.02.2023:ADMISSION: Ph.D. Admission Notification for Document Verification [Candidates Submitted Application Form to Get Exemption From the Written Examination (Part-I of NSOU-RET)], Academic Year 2022-23......Detail
10.02.2023:ADMISSION:Admission Notice for "MOOC-Prospects of Tourism". Detail | Admission Link
31.01.2023:ADMISSION: Admission Notification for Post Graduate Programme (2nd Phase)......Detail
31.01.2023:ADMISSION: Admission Notification for BLIS and Advance Diploma Programme (2nd Phase)......Detail
28.01.2023:ADMISSION: Admission Notice for Certificate Course in Botany (Medicinal Plant: From Traditional Use to Sustainable Utilization). Detail | Admission Link
28.01.2023:ADMISSION: Admission Notice for Short-Term Course in C Programming and Its Application in Mathematical Problem Solving. Detail | Admission Link
29.11.2022:ADMISSION: Admission to the 2nd Cycle of Extended Counselling Sessions/SLP on Social Sciences for Competitive Exams. Detail | Registration Link
21.11.2022:ADMISSION: Admission to Short-term Training Programme on Introduction to Travel & Tourism Management. Admission Notice | Registration Link
21.11.2022:ADMISSION: Admission to Short-term Training Programme, January 2023 session, under CLL. Admission Notice | Admission Form
17.11.2022:ADMISSION: Admission to Blended Vocational Education and Training (VET) Programme, January 2023 session, under the School of Vocational Studies. Admission Notice | Admission Form
14.11.2022:ADMISSION: Admission to Short Term Self-Financed Training Programme on "Folklore Studies in the Digital Age (2nd Cycle)". Notice | Brochure | Registration Link
18.10.2022 :Notice for Result of M.Ed. Special Education Term End Examination December 2021 & June 2022.....Detail
18.10.2022 :Notice for Result of BDP Online Term-End Examination Dec-2021 & June-2022......Detail
18.10.2022 :Notice for Result of Advance Diploma in Journalism & Mass Communication [ADJMC] for Online Term End Examination December 2021......Detail
18.10.2022 :Notice for Result of Post Graduate Diploma in Journalism & Mass Communication [PGDJMC] for Online Term End Examination June 2021 / December 2021......Detail
18.10.2022 :Notice for Result of B.Ed. Special Education (M.R./H.I./V.I.) - ODL - Term End Examination December 2021 & June 2022......Detail
18.10.2022 :Notice for Result of 1 Year ADEL for Online Theory & Practical TEE December 2021.....Detail
18.10.2022 :Notice for Result of 1 Year ADPR for Online Theory & Practical TEE December 2021.....Detail
12.05.2021 :Result of BDP Term End Examination DEC-19 & JUNE-20.....Detail
14.01.2021 :General Instruction for 1st Round of Counseling/Seat Allotment Process for PG Geography and Zoology, Session January 2021.....Detail
14.01.2021 :Provisional 1st Merit List of Post Graduate Geography and Zoology Courses, Session January 2021.....Detail
05.01.2021 :Result of 2 Years Advance Diploma Programme in Tailoring & Dress Designing Course for the Term End Exam June 2020.....Detail
05.01.2021 :Result of 2 Years Post Graduate Diploma Course in Needle Work and Knitting for the Term End Examination June 2020.....Detail
10.03.2023:Recruitment for the Posts of Deputy Registrar (Examinations). Detail | Application Format
21.02.2023:Advertisement for the engagement of one full time Professor in Special Education purely on temporary basis in the School of Education, NSOU......Detail
18.02.2023:Advertisement for the engagement of one full time faculty position strictly on temporary basis in the Dept. of Public Administration, School of Social Sciences, NSOU......Detail
17.02.2023:Advertisement for the engagement of full-time contractual faculty position purely on a temporary basis for MBA programme (self-financed) under School of Professional Studies, NSOU. Detail | Application Format
27.01.2023:Walk-in-Interview for engagement as Publication-in-Charge (Strictly on a temporary basis)......Detail
09.01.2023:Advertisement for the engagement of one full time faculty position, completely on temporary basis in the Department of Zoology, School of Sciences, NSOU......Detail
09.01.2023:Advertisement for contractual faculty position under School of Humanities. Detail | Application Format
05.01.2023:Advertisement for the Junior Research Fellow (One) in a Research Project at School of Sciences (Computer Science), NSOU......Detail
20.03.2023:One-Day UGC-DEB sponsored National Seminar on "Indian Democracy and the Rise of the Marginal - A Cross-Disciplinary Approach"......Detail
17.03.2023:One-Day Focus Group Discussion on "Impact of ICT Support on the Tribal Learner of NSOU". Brochure | Schedule
15.03.2023:One Day National Seminar on "Introduction to Combinatorics and its applications"......Detail
13.03.2023:"NSOU Celebrating Azadi Ka Amrit Mahotsav" - A Special Lecture on "Contributions of Sri Aurobinda towards Independence of India"......Detail
10.03.2023:International Seminar on "IKS for LIS & Allied Disciplines (IKS-LISAD:2023)" - Date Extension of Abstract submission......Detail
08.03.2023:Call for Paper for "One Day UGC-DEB Sponsored National Seminar on The Indian Democracy and the rise of the Marginal: A Cross-Disciplinary Approach"......Banner
08.03.2023:One-day UGC-DEB Sponsored Staff Training Programme for the Non-academic Staff......Banner
08.03.2023:Faculty Lecture Series in F2F mode (4th Lecture)......Banner
08.03.2023:
08.03.2023:Two-day National Seminar on "Macro Trade and Economic Policy in India – An Approach Towards Atmanirbhar Bharat". Brochure | Call for Paper | Registration Link
04.03.2023:Prospects and Challenges of Green Entrepreneurship in India with a special focus on Women Entrepreneurs......Banner
03.03.2023:Sensitization Programme on "Provisions of Transgender Persons (Protection of Rights) Act, 2019"......Banner
02.03.2023:One day International Seminar on "Major Issues in Studying Zoology in Distance Education: Today and Tomorrow"......Banner
22.02.2023:Workshop on "Preparation of PPR"......Banner
22.02.2023:"National Science Day" - Global Science for Global Wellbeing......Banner
18.02.2023:Sensitization Programme on ICT Services and LMS. Banner | ZOOM Link
14.03.2023:Tender Notice for printing, supply and delivery of Publication Volume (Book)......Detail
15.02.2023:Inviting quotations for taking lease of Mango and Litchi Trees in the Kalyani Regional Centre, NSOU......Detail
09.02.2023:Tender notice for Collapsible Gate at School of Social Sciences, Kalyani Campus, NSOU......Detail
06.02.2023:Notice Inviting e-Tender for supply and fittings & installation of various items for two Gurest House one at Durgapur RC, NSOU and other at Jalpaiguri RC, NSOU......Detail
06.02.2023:Notice Inviting e-Tender for supply and fittings & installation of various Electrical Appliances/items for two Gurest House one at Durgapur RC, NSOU and other at Jalpaiguri RC, NSOU......Detail
06.02.2023:Notice Inviting e-Tender for supply and fittings & installation of various Furnitures/items for two Gurest House one at Durgapur RC, NSOU and other at Jalpaiguri RC, NSOU......Detail
06.02.2023:Notice Inviting e-Tender for supply and fittings & installation of Air Conditioner Machines for two Gurest House one at Durgapur RC, NSOU and other at Jalpaiguri RC, NSOU......Detail
18.01.2023:Tender Notice for 'Top Sheet cum DR' and 'Distribution Book'......Detail
13.01.2023:e-Tender Notice for Printing of SLM......Detail
/ Important Links / Students' Grievance Redressal Mechanism
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