As per the University Grants Commission (Open and Distance Learning) Regulations 2023, the Netaji Subhas Open University (NSOU) constitutes the Students' Grievance Redressal Committee (SGRC) with the following members:
1.
Prof. Anirban Ghosh
:
Chairperson
2.
Dr. Debnarayan Modak
:
Ombudsperson (Retired Professor of NSOU)
3.
Dr. Ritu Mathur Mitra, Professor in History
:
Convener
4.
Dr. Gahul Amin, Associate Professor in Physics
:
Member
5.
Dr. Bibhas Guha, Associate Professor in Zoology
:
Member
6.
Dr. Srideep Mukherjee, Associate Professor in English
:
Member
7.
Shri Santanu Patra, Ph.D. Scholar (Education)
:
Member
Rights and responsibilities of a learner of NSOU:
The learners should have valid enrolment no. of the university.
The learner has right to complain regarding any aspect related to his or her learning path including programme quality, learning resources, learner support and guidance, teaching, learning and assessment.
The learner is entitled to approach the respective Learner Support Centres/ Study Centres for submitting his or her complaint. The complaint can be submitted individually or collectively by a group of learners.
The learner may submit a formal complaint in a manner prescribed by university regarding his/her dissatisfaction.
The learners may submit their complaints/ grievances at their nearest Regional Centre, if they
like.
The grievance should be accompanied with the reasons for dissatisfaction and expected remedy. The learner should also give the reference of submitting the complaint at the Learner Support Centre if any.
.
PIO I (other than examination matters)
PIO II (examination matters)
Smt. Nilanjana Chatterjee Asstt. Director Study Centres
Netaji Subhas Open University
DD-26, Sector-I, Salt Lake City,
Kolkata - 700 064.
Phone: 033 4066 3205
Shri Anjan Saha Dy. Registrar (Examination)
Netaji Subhas Open University
Examination Dept., 2nd Floor,
134/1, Meghnad Saha Sarani,
Kolkata – 700 029.
Phone: 033 2463 0292
Learners may submit their grievances using the following link Students Grievance Form .
No other communication will be accepted.
Responsibility of NSOU:
The university shall work with the principles of openness and collaboration.
The university shall continuously improve the services it offers. As and when a grievance is received, the university shall investigate it thoroughly and make the necessary improvement(s) in its services.
The university shall encourage Learner Support Centres / study centres to make initial attempts to address and resolve complaints as close as possible to the point of origin, and with the minimum of formality.
The university shall also monitor the Grievance Redressal process through its Learner Support Centres/Study Centres.
The university is responsible for privacy and confidentiality unless disclosure is necessary to proceed in the matter.
The authorized officers mentioned aforesaid or the Convener of SGRC may investigate the complaint(s) or refer the matter(s) to a more appropriate person or departments, as appropriate.
It shall be the responsibility of the authorized officer or Convener, SGRC to monitor the progress and to timely resolve the matter of grievances and inform the complainant(s) regarding action taken to resolve the complaint, if there was such request from the end of the complainant.The timeline for each grievance shall be considered case to case basis, however it should be completed within one month from the date of receipt of complaint.
The Head of concerned school/ Department of the University will respond to the authorized officer or Convener, SGRC in writing (letters or email etc.) through offline or online mode giving reasons for a decision and action taken thereto.
The Director/ Dy. Director of the Regional Centre may forward the complaints/ grievances to the authorized officer or Convener, SGRC further processing, if the same can not be resolved at their end.
If the authorized officer or the Convener SGRC could not resolve any complaint at his/ her level then it should be placed before the SGRC meeting to be convened by the convener, SGRC to resolve the complaint.
The convener may arrange periodical meeting of SGRC to place before it the reports of the intervening period regarding grievances handled and resolved so far.
Such reports on acceptance of SGRC may be placed before the Vice-Chancellor by the convener, SGRC for placing the same before next meeting of Academic Council or Executive Council as the case may be.
Events:
Publication Date
Title/Topic
Link
06/06/2025
A Sensitisation Programme on "Code of Conduct for the Learners & Learners' Grievance Redressal Mechanism".
Organised by: Students' Grievance Redressal Committee
Event Date: 25/06/2025
24.06.2025:1st PCP in Post Graduate Mathematics (PGMT) for Paper- 1-A and 1-B, January 2025 Batch (Part-I)......Detail
24.06.2025:PCP Schedule of PGHI, Paper-I, January 2025 Batch at Burdwan Raj College......Detail
18.06.2025:PCP Schedule of PGPA of Part-I, Paper-II, Batch: January 2025 at Maharaja Manindra Chandra College......Detail
16.06.2025:PCP Schedule of PG History (PGHI), Paper-I, 1st Year, January 2025 Batch at Rani Dhanya Kumari College......Detail
12.06.2025:PCP Schedule of PGBG, Paper-I, January 2025 Batch at Bankura Christian College......Detail
11.06.2025:PCP Schedule of PGEG, Paper-I, January 2025 Batch at Durgapur Regional Campus......Detail
11.06.2025:PCP Schedule of PGBG, Paper-I, January 2025 Batch at Durgapur Regional Campus......Detail
10.06.2025:PCP Schedule of PGEG, Paper-I, January 2025 Batch at Kalyani Regional Campus......Detail
10.06.2025:PCP Schedule of PGBG, Paper-I, January 2025 Batch at Coochbehar College......Detail
10.06.2025:Face-to-Face PCP Schedule of PGELT, Paper-I & II (New Syllabus), January 2025 Batch at Women's Christian College......Detail
10.06.2025:Offline PCP Schedule of PGJM, Paper- 1A & 1B, Part-I, Batch January 2025 at Durgapur Regional Campus......Detail
10.06.2025:Offline PCP Schedule of PGJM, Paper- 1A & 1B, Part-I, Batch January 2025 at Sarojini Naidu College......Detail
10.06.2025:PCP Schedule of PGBG, Paper-I, January 2025 Batch at Sarojini Naidu College......Detail
10.06.2025:PCP Schedule of PGBG, 1st Year, Paper-I, January 2025 Batch at Women's Christian College......Detail
10.06.2025:PCP Schedule of PGEG, 1st Year, Paper-I, January 2025 Batch at Rani Dhanya Kumari College......Detail
10.06.2025:PCP Schedule of PGBG, 1st Year, Paper-I, January 2025 Batch at Rani Dhanya Kumari College......Detail
10.06.2025:PCP Schedule of PGBG, Part-I, Paper-I, January 2025 Batch at Alipurduar Mahila Mahavidyalaya......Detail
10.06.2025:PCP Schedule of PGEG, Part-I, Paper-I, January 2025 Batch at Alipurduar Mahila Mahavidyalaya......Detail
10.06.2025:PCP Schedule of PGEG, Paper-I, January 2025 Batch at Syamaprasad College......Detail
10.06.2025:PCP Schedule of PGEG, Paper-I, January 2025 Batch at Women's College Calcutta......Detail
10.06.2025:PCP Schedule of PGPS, Part-I, Paper-I, January 2025 Batch at Cooch Behar College......Detail
05.06.2025:PCP Schedule of PGBG, Paper-I, January 2025 Batch at Kalyani Regional Centre......Detail
05.06.2025:PCP Schedule of PGBG, Paper-I, Part-I, January 2025 Batch at Alipuduar Mahila Mahavidyalaya......Detail
05.06.2025:PCP Schedule of PGEG, Paper-I, Part-I, January 2025 Batch at Alipuduar Mahila Mahavidyalaya......Detail
03.06.2025:PCP Schedule of PGBG, Paper-I, 1st Year, January 2025 Batch at Rani Dhanya Kumari College......Detail
03.06.2025:PCP Schedule of PGEG, Paper-I, 1st Year January 2025 Batch at Rani Dhanya Kumari College......Detail
02.06.2025:PCP Schedule of PGPS, Part-I, Paper-I, January 2025 Batch at Rani Dhanya Kumari College......Detail
29.05.2025:PCP Schedule of PGPS, Part-I, Paper-I, January 2025 Batch at Maharaja Manindra Chandra College......Detail
29.05.2025:PCP Schedule of PGPS, Part-I, Paper-I, January 2025 Batch at Women's Christian College......Detail
28.05.2025:PCP Schedule of PG History (PGHI), Paper-I, January 2025 Batch at Bijoy Krishna Girls College and Basanti Devi College......Detail
28.05.2025:PCP Schedule of PGPA of Part-I, Paper-I, Batch: January 2025 at Maharaja Manindra Chandra College......Detail
28.05.2025:PCP Notice for PG Economics (PGEC), 1st Year (January 2025 batch) and 2nd Year for the month of June, 2025 at Basanti Devi College......Detail
28.05.2025:Notification for PG PCP under School of Humanities (SoH) for January 2025 Batch of Admissions for Papers I, II, III & IV......Detail
28.05.2025:Notice for PCP of MLIS, January-December 2025 (Phase-1) at Dum Dum Motijheel College and NSOU Durgapur Regional Campus......Detail
27.05.2025:PCP Schedule for M.Com. 1st Year, January 2025 (New batch) at Basanti Devi College, Bijoy Krishna Girls College and Maharaja Manindra Chandra College......Detail
26.05.2025:PCP Schedule for MSW Part-I of January 2025 Batch......Detail
24.05.2025:PCP Schedule of PGPS, Part-I, Paper: I, II, III, IV, January 2025 Batch at Women's Christian College, Maharaja Manindra Chandra College, Cooch Behar College and Rani Dhanya Kumari College......Detail
24.05.2025:PCP Schedule of PGPA of Part-I, Paper-I, II, III, IV, Batch: January 2025 at Maharaja Manindra Chandra College......Detail
23.05.2025:Notice regarding PG Education (PGED) Allotment of PCP Centres & PCP Schedule of January 2025 Batch (Part-I)......Detail
22.05.2025:PCP Schedule of PG History (PGHI), Paper-I, II, III, IV, January 2025 Batch......Detail
19.05.2025:PCP Routine of PG Zoology, January 2024 Batch (Part-II) at Kalyani Regional Centre......Detail
19.12.2024:Online Lecture Schedule for M.Ed. Special Education (IDD & HI)-ODL, Semester-I, Academic Session starting from October 2024 (Revised from July-August 2024), LSC Code: SEMH-02......Detail
13.12.2024:Mandatory offline PCP along with the Workshop & Practical (PHASE-I) for 1st Semester M.Ed. Special Education (IDD & HI)-ODL, academic session starting from October 2024 (Revised from July-August 2024) at Kalyani Campus......Detail
25.06.2025:Schedule for NSOU-RET of Mathematics (PHDMT), Part-II (Viva-Voce examination), Academic Year 2023-24......Detail
20.06.2025:REVISED Notice for Examination Form submission (1st Phase) through online for Post Graduate Term-End Examination, December-2024......Detail
12.06.2025:Notice for Examination Form submission (1st Phase) through online for Post Graduate Term-End Examination, June-2024 / December-2024......Detail
05.06.2025:ADMISSION: Extension of Last Date for Submission of Online Applications for B.Ed. Special Education (ODL) and M.Ed. Special Education (ODL) Programmes for the Academic Session 2025-2027. Detail
20.05.2025:ADMISSION: Admission to Short-Term Training Programmes (July 2025 session), under the Centre for Lifelong Learning (CLL), Schoolof Vocational Studies, NSOU. Notice | Admission Form
16.05.2025:ADMISSION: Admission to Blended Vocational Education and Training (VET) Programme under the School of Vocational Studies (July 2025 Session). Notice | Admission Form
14.05.2025:MBA RENEWAL: Renewal Notification for MBA, 2024. Detail
10.05.2025:ADMISSION: Admission to MOOC - Child Rights and Protection (CRP), 6th Cycle. Detail | Admission Link
07.05.2025:B.ED. ADMISSION: Applications are invited for Admission to B.Ed. Special Education (IDD/HI/VI)-ODL for the academic session 2025-2027......Detail
07.05.2025:M.ED. ADMISSION: Applications are invited for Admission to M.Ed. Special Education (IDD/HI)-ODL for the academic session 2025-2027......Detail
29.04.2025:ADMISSION: Admission to Short Term Training Programme on News Writing Course (Sangbad Rachanar Pathsala) 4th Cycle, organized by the CLTCS under the aegis of School of Humanities, NSOU. Detail | Brochure | Admission Link
28.04.2025:ADMISSION: Notification Related to Incomplete Submission and Verification of DEB ID For PG, BLIS and Advance Diploma Admission Academic Year 2024-2025. Detail | Google Form Link
25.06.2025:Book Discussion organized by Murshidabad University and CLTCS, SoH, NSOU on 11/07/2025......Detail
25.06.2025:One Day International Seminar organised by Centre for Indian Knowledge Systems, NSOU on 30/06/2025. Detail | Registration Link
06.06.2025:A Sensitisation Programme on "Code of Conduct for the Learners & Learners' Grievance Redressal Mechanism". Detail | Prog. Schedule | ZOOM Link
26.05.2025:Author Workshop on Publishing Ethics in Academic Journals on 24/06/2025. Detail | Registration
24.06.2025:e-Tender notice for supply & delivery including fittings and installation of CCTV, LAN and Intercom System at Jalpaiguri Regional Centre......Detail
05.06.2025:e-Tender notice for supply, delivery and installation of Desktop Computers, Projectors, UPS and other items for COEdn and 3 RCs......Detail
29.05.2025:Corrigendum regarding revised scope of work and maximum cap. e-Tender for ICT support services of NSOU......Detail
14.05.2025:Corrigendum regarding extension of bid submission date of ICT Support Services of NSOU......Detail
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