As per the University Grants Commission (Open and Distance Learning) Regulations 2023, the Netaji Subhas Open University (NSOU) constitutes the Students' Grievance Redressal Committee (SGRC) with the following members:
1.
Prof. Anirban Ghosh
:
Chairperson
2.
Dr. Debnarayan Modak
:
Ombudsperson (Retired Professor of NSOU)
3.
Dr. Ritu Mathur Mitra, Professor in History
:
Convener
4.
Dr. Gahul Amin, Associate Professor in Physics
:
Member
5.
Dr. Bibhas Guha, Associate Professor in Zoology
:
Member
6.
Dr. Srideep Mukherjee, Associate Professor in English
:
Member
7.
Mrs. Shampa Sarkar, Ph.D. Scholar (Bengali)
:
Member
Rights and responsibilities of a learner of NSOU:
The learners should have valid enrolment no. of the university.
The learner has right to complain regarding any aspect related to his or her learning path including programme quality, learning resources, learner support and guidance, teaching, learning and assessment.
The learner is entitled to approach the respective Learner Support Centres/ Study Centres for submitting his or her complaint. The complaint can be submitted individually or collectively by a group of learners.
The learner may submit a formal complaint in a manner prescribed by university regarding his/her dissatisfaction.
The learners may submit their complaints/ grievances at their nearest Regional Centre, if they
like.
The grievance should be accompanied with the reasons for dissatisfaction and expected remedy. The learner should also give the reference of submitting the complaint at the Learner Support Centre if any.
.
PIO I (other than examination matters)
PIO II (examination matters)
Smt. Nilanjana Chatterjee Asstt. Director Study Centres
Netaji Subhas Open University
DD-26, Sector-I, Salt Lake City,
Kolkata - 700 064.
Phone: 033 4066 3205
Shri Anjan Saha Dy. Registrar (Examination)
Netaji Subhas Open University
Examination Dept., 2nd Floor,
134/1, Meghnad Saha Sarani,
Kolkata – 700 029.
Phone: 033 2463 0292
Learners may submit their grievances using the following link Students Grievance Form .
No other communication will be accepted.
Responsibility of NSOU:
The university shall work with the principles of openness and collaboration.
The university shall continuously improve the services it offers. As and when a grievance is received, the university shall investigate it thoroughly and make the necessary improvement(s) in its services.
The university shall encourage Learner Support Centres / study centres to make initial attempts to address and resolve complaints as close as possible to the point of origin, and with the minimum of formality.
The university shall also monitor the Grievance Redressal process through its Learner Support Centres/Study Centres.
The university is responsible for privacy and confidentiality unless disclosure is necessary to proceed in the matter.
The authorized officers mentioned aforesaid or the Convener of SGRC may investigate the complaint(s) or refer the matter(s) to a more appropriate person or departments, as appropriate.
It shall be the responsibility of the authorized officer or Convener, SGRC to monitor the progress and to timely resolve the matter of grievances and inform the complainant(s) regarding action taken to resolve the complaint, if there was such request from the end of the complainant.The timeline for each grievance shall be considered case to case basis, however it should be completed within one month from the date of receipt of complaint.
The Head of concerned school/ Department of the University will respond to the authorized officer or Convener, SGRC in writing (letters or email etc.) through offline or online mode giving reasons for a decision and action taken thereto.
The Director/ Dy. Director of the Regional Centre may forward the complaints/ grievances to the authorized officer or Convener, SGRC further processing, if the same can not be resolved at their end.
If the authorized officer or the Convener SGRC could not resolve any complaint at his/ her level then it should be placed before the SGRC meeting to be convened by the convener, SGRC to resolve the complaint.
The convener may arrange periodical meeting of SGRC to place before it the reports of the intervening period regarding grievances handled and resolved so far.
Such reports on acceptance of SGRC may be placed before the Vice-Chancellor by the convener, SGRC for placing the same before next meeting of Academic Council or Executive Council as the case may be.
PCP Schedule/Notice
28.11.2024:Notice for BDP Mathematics students regarding schedule of their LCES, Phase-2 at NSOU Campuses......Detail
21.11.2024:Notice regarding LCES, Phase-2 for UG Science students......Detail
05.05.2025:Provisional PG Zoology PCP Routine for January 2025 Batch (Part-I)......Detail
02.05.2025:PCP Notice for PG Economics (PGEC), 2nd Year for the month of May, 2025 at Basanti Devi College......Detail
29.04.2025:Tentative PCP Routine for Post Graduate Environmental Science (PGES), Part-I, January 2025 Batch......Detail
26.04.2025:4th PCP in PGMT for Paper: 10A(i), 10B(i), 10A(ii), 10B(ii), January 2023 Batch (Part-II) at Women's Christian College, Kharagpur College, Bolpur College and Coochbehar College......Detail
25.04.2025:PCP in PGMT for Paper: 10A(i), 10B(i), 10A(ii), 10B(ii), January 2023 Batch (Part-II) at Women's Christian College......Detail
23.04.2025:Reschedule notice for postponed PCP of MSW Part-II (January 2023 batch) on 27/04/2025 and 11/05/2025......Detail
22.04.2025:SLP for PGELT, Batch 2023 (Part-2) for Paper-18A and 18B at Jalpaiguri Regional Centre on 26/04/2025 and 27/04/2025......Detail
10.04.2025:Tentative Routine for PGGR, Part-I PCP for Newly Admitted Lerners (January, 2025 Batch)......Detail
08.04.2025:Rescheduled of PCP of MSW, 2nd Year (January 2023 Batch) on 20/04/2025......Detail
04.04.2025:PCP Notice for PGEC, 1st Year and 2nd Year for the month of April, 2025 at Basanti Devi College......Detail
25.02.2025:Mandatory offline One-Day Workshop for Internship for 5th Semester B.Ed. Special Education (IDD & HI)-ODL, academic session 2022-2024 at Kalyani Campus on 09/03/2025......Detail
25.02.2025:Mandatory offline PCP along with the Workshop & Practical (Phase-II) for 3rd Semester B.Ed. Special Education (IDD & HI)-ODL, academic session 2023-2025 at Kalyani Campus from 16/03/2025 to 25/03/2025......Detail
25.02.2025:Mandatory offline PCP along with the Workshop & Practical (Phase-II) for 1st Semester B.Ed. Special Education (IDD & HI)-ODL, academic session starting from October 2024 (Revised from July-August 2024) at Kalyani Campus from 06/03/2025 to 13/03/2025......Detail
19.12.2024:Online Lecture Schedule for M.Ed. Special Education (IDD & HI)-ODL, Semester-I, Academic Session starting from October 2024 (Revised from July-August 2024), LSC Code: SEMH-02......Detail
13.12.2024:Mandatory offline PCP along with the Workshop & Practical (PHASE-I) for 1st Semester M.Ed. Special Education (IDD & HI)-ODL, academic session starting from October 2024 (Revised from July-August 2024) at Kalyani Campus......Detail
14.05.2025:MBA RENEWAL: Renewal Notification for MBA, 2024. Detail
10.05.2025:ADMISSION: Admission to MOOC - Child Rights and Protection (CRP), 6th Cycle. Detail | Admission Link
07.05.2025:B.ED. ADMISSION: Applications are invited for Admission to B.Ed. Special Education (IDD/HI/VI)-ODL for the academic session 2025-2027......Detail
07.05.2025:M.ED. ADMISSION: Applications are invited for Admission to M.Ed. Special Education (IDD/HI)-ODL for the academic session 2025-2027......Detail
29.04.2025:ADMISSION: Admission to Short Term Training Programme on News Writing Course (Sangbad Rachanar Pathsala) 4th Cycle, organized by the CLTCS under the aegis of School of Humanities, NSOU. Detail | Brochure | Admission Link
28.04.2025:ADMISSION: Notification Related to Incomplete Submission and Verification of DEB ID For PG, BLIS and Advance Diploma Admission Academic Year 2024-2025. Detail | Google Form Link
15.05.2025:Advertisement for the engagement of one full time dedicated faculty (contractual) and superannuated in the department of Economics on purely temporary basis in the School of Professional Studies, NSOU [Walk-in Interview date: 23/05/2025]......Detail
09.04.2025:Engagement of Research Assistant under Namo Matrubhumi Shardam Projects by Centre of Research, Indian Institute of Teacher Education (IITE), Gujarat (P.I.- Dr. Papiya Upadhyay) [Walk-in Interview date: 05/05/2025]......Detail
08.04.2025:Advertisement for Project Assistant for NSOU Sponsored Research Project [Last Date for submission of application: on or before 30/04/2025 (up to 05:00 P.M.)]......Detail
/ Important Links / Students' Grievance Redressal Mechanism
Suryashakti Infotech Pvt. Ltd.