As per the University Grants Commission (Open and Distance Learning) Regulations 2023, the Netaji Subhas Open University (NSOU) constitutes the Students' Grievance Redressal Committee (SGRC) with the following members:
1.
Prof. Anirban Ghosh
:
Chairperson
2.
Dr. Debnarayan Modak
:
Ombudsperson (Retired Professor of NSOU)
3.
Dr. Ritu Mathur Mitra, Associate Professor in History
:
Convener
4.
Dr. Gahul Amin, Associate Professor in Physics
:
Member
5.
Dr. Bibhas Guha, Associate Professor in Zoology
:
Member
6.
Dr. Srideep Mukherjee, Associate Professor in English
:
Member
7.
Mrs. Shampa Sarkar, Ph.D. Scholar (Bengali)
:
Member
Rights and responsibilities of a learner of NSOU:
The learners should have valid enrolment no. of the university.
The learner has right to complain regarding any aspect related to his or her learning path including programme quality, learning resources, learner support and guidance, teaching, learning and assessment.
The learner is entitled to approach the respective Learner Support Centres/ Study Centres for submitting his or her complaint. The complaint can be submitted individually or collectively by a group of learners.
The learner may submit a formal complaint in a manner prescribed by university regarding his/her dissatisfaction.
The learners may submit their complaints/ grievances at their nearest Regional Centre, if they
like.
The grievance should be accompanied with the reasons for dissatisfaction and expected remedy. The learner should also give the reference of submitting the complaint at the Learner Support Centre if any.
.
PIO I (other than examination matters)
PIO II (examination matters)
Smt. Nilanjana Chatterjee Asstt. Director Study Centres
Netaji Subhas Open University
DD-26, Sector-I, Salt Lake City,
Kolkata - 700 064.
Phone: 033 4066 3205
Shri Anjan Saha Dy. Registrar (Examination)
Netaji Subhas Open University
Examination Dept., 2nd Floor,
134/1, Meghnad Saha Sarani,
Kolkata – 700 029.
Phone: 033 2463 0292
Learners may submit their grievances using the following link Students Grievance Form .
No other communication will be accepted.
Responsibility of NSOU:
The university shall work with the principles of openness and collaboration.
The university shall continuously improve the services it offers. As and when a grievance is received, the university shall investigate it thoroughly and make the necessary improvement(s) in its services.
The university shall encourage Learner Support Centres / study centres to make initial attempts to address and resolve complaints as close as possible to the point of origin, and with the minimum of formality.
The university shall also monitor the Grievance Redressal process through its Learner Support Centres/Study Centres.
The university is responsible for privacy and confidentiality unless disclosure is necessary to proceed in the matter.
The authorized officers mentioned aforesaid or the Convener of SGRC may investigate the complaint(s) or refer the matter(s) to a more appropriate person or departments, as appropriate.
It shall be the responsibility of the authorized officer or Convener, SGRC to monitor the progress and to timely resolve the matter of grievances and inform the complainant(s) regarding action taken to resolve the complaint, if there was such request from the end of the complainant.The timeline for each grievance shall be considered case to case basis, however it should be completed within one month from the date of receipt of complaint.
The Head of concerned school/ Department of the University will respond to the authorized officer or Convener, SGRC in writing (letters or email etc.) through offline or online mode giving reasons for a decision and action taken thereto.
The Director/ Dy. Director of the Regional Centre may forward the complaints/ grievances to the authorized officer or Convener, SGRC further processing, if the same can not be resolved at their end.
If the authorized officer or the Convener SGRC could not resolve any complaint at his/ her level then it should be placed before the SGRC meeting to be convened by the convener, SGRC to resolve the complaint.
The convener may arrange periodical meeting of SGRC to place before it the reports of the intervening period regarding grievances handled and resolved so far.
Such reports on acceptance of SGRC may be placed before the Vice-Chancellor by the convener, SGRC for placing the same before next meeting of Academic Council or Executive Council as the case may be.
PCP Schedule/Notice
02.02.2024:Schedule for Offline Special Lecture Programme (OSLP) for 1st, 2nd and 3rd Year of the Sociology Honours UG CBCS Programme (HSO) at Jalpaiguri RC......Detail
11.01.2024:Notice of SLP for 1st Year of B.Sc. Honours in Mathematics (HMT) Programme at Durgapur RC......Detail
09.01.2024:Notice for SLP for 1st Year, 2nd Year of B.Sc. Honours in Mathematics (HMT) Programme at Jalpaiguri RC......Detail
21.12.2023:Allotment and Schedule of Laboratory Counselling-cum-Evaluation Session 2023, Paper: CC-MT-06 - Phase-2 (Dec. 30, 2023 - Mar. 17, 2024). Exam Centre - NSOU Kalyani Campus.....Detail
12.12.2023:Notice regarding Annual LCES, 2023, Phase-2 (December 30, 2023 – March 17, 2024) for UG Science students......Detail
06.12.2023:Allotment of Laboratory Counselling-cum-Evaluation Session Phase-2 (Dec 24, 2023 - Mar 10, 2024), Papers: CC02, CC06, DSE-21 (CBCS Honours)......Detail
06.12.2023:Allotment of Laboratory Counselling-cum-Evaluation Session Phase-2 (Dec 24, 2023 - Mar 10, 2024), Papers: S-03 (Subsidiary Papers)......Detail
10.10.2023:REVISED Allotment of Laboratory Counselling-cum-Evaluation Session Phase-1 (Oct 30, 2023 - Nov 10, 2023), Papers: CC-01, CC-05, CC-11 (CBCS Honours)......Detail
05.10.2023:Notice for the LCES-23 Phase-1 (October 30, 2023 – November 10, 2023) & Phase-2 (December 24, 2023 – February 25, 2024) to be organized by the School of Sciences, NSOU......Detail
05.10.2023:Allotment of Laboratory Counselling-cum-Evaluation Session Phase-1 (Oct 30, 2023 - Nov 10, 2023), Papers: E-04, E-08, E-12, E-16 (BDP Old Syllabus)......Detail
07.09.2023:Notice of Remedial Classes for (UG CBCS & UG Non-CBCS) at Durgapur Regional Centre......Detail
01.08.2023:Notice of SLP for 1st Year, 2nd Year HEG: Bachelor of Arts (English Honours) and 3rd Year BDP EEG Learners at Durgapur Regional Centre......Detail
27.07.2023:Notice of SLP for 1st Year, 2nd Year HEG: Bachelor of Arts (English Honours) and 3rd Year BDP EEG Learners at Durgapur Regional Centre......Detail
25.04.2024:Schedule for Post Graduate English (PGEG) PCP Programme, Paper-I, January 2024 Batch at Rani Dhanya Kumari College Study Centre (T-06).....Detail
25.04.2024:Schedule for Post Graduate Bengali (PGBG) PCP Programme, Paper-I, January 2024 Batch at Rani Dhanya Kumari College Study Centre (T-06).....Detail
25.04.2024:PCP Schedule of Post Graduate English (PGEG), Paper-I, January 2024 Batch at Durgapur Regional Centre.....Detail
25.04.2024:PCP Schedule of Post Graduate English (PGEG), Paper-I, January 2024 Batch at Kalyani Regional Centre.....Detail
25.04.2024:PCP Schedule of Post Graduate English (PGEG), Paper-I, January 2024 Batch at Women's College, Kolkata and Syamaprasad College, Kolkata.....Detail
25.04.2024:Schedule for Post Graduate Bengali (PGBG) PCP Programme, Paper-I, January 2024 Batch at Bankura Christian College.....Detail
24.04.2024:PCP Schedule of PG History (PGHI), Paper-I, 1st Year, January 2024 Batch at Rani Dhanya Kumari College Study Centre (T-06).....Detail
23.04.2024:Schedule for Post Graduate Bengali (PGBG) PCP Programme, Paper-I, January 2024 Batch at Kalyani Regional Centre.....Detail
23.04.2024:Tentative PCP Routine for Post Graduate Environmental Science (PGES), Part-I, January 2024 Batch.....Detail
23.04.2024:PG Mathematics (PGMT) PCP Routine for Paper: IA & IB, January 2024 Batch (Part-I) at Women's Christian College.....Detail
23.04.2024:Provisional PG Mathematics (PGMT) PCP Routine for January 2024 Batch (Part-I) at Women's Christian College, Raja N. L. Khan College, Bolpur College, Coochbehar College.....Detail
23.04.2024:Schedule for Post Graduate Bengali (PGBG) PCP Programme, Paper-I, January 2024 Batch at Sarojini Naidu College Study Centre.....Detail
23.04.2024:Provisional PG Zoology PCP Routine for January 2024 Batch (Part-I).....Detail
23.04.2024:PCP Routine of PG History, Paper-I, January 2024 Batch at Burdwan Raj College Study Centre.....Detail
22.04.2024:Notice regarding suspension of PCP classes at Sarojini Naidu College Study Centre due to WBJEE-2024 examination.....Detail
22.04.2024:Schedule for PGBG PCP Programme, Paper-I, Part-I, January 2024 Batch at Alipurduar Mahila Mahavidyalaya (K-04).....Detail
22.04.2024:Schedule for PGBG PCP Programme, Paper-I, 1st Year, January 2024 Batch at Coochbehar College Study Centre (F-03).....Detail
22.04.2024:Schedule for PGBG PCP Programme, Paper-I, 1st Year, January 2024 Batch at Durgapur Campus.....Detail
22.04.2024:PCP Schedule for PGEG and PGBG, Paper-I, 1st Year (January 2024 Batch) at Rani Dhnya Kumari College Study Centre (T-06).....Detail
22.04.2024:PCP Schedule of PGPA of Part-I, Paper-I, Batch January 2024 at Maharaja Manindra Chandra College.....Detail
19.04.2024:PCP Routine of PG History, Paper-I, January 2024 Batch at Bijoy Krishna Girls College Study Centre.....Detail
19.04.2024:PCP Routine of PG History, Paper-II, January 2024 Batch at Bijoy Krishna Girls College Study Centre.....Detail
18.04.2024:Notice for PCP Classes for PGHI, Batch: January, 2024.....Detail
18.04.2024:Schedule for PG Bengali PCP Programme, Paper-I, January 2024 Batch at Syamaprasad College.....Detail
18.04.2024:Notice for Offline PCP Schedule of PGJM, January 2024 Batch. Paper: 1A & 1B at Durgapur Regional Centre.....Detail
18.04.2024:Notice for Offline PCP Schedule of PGJM, January 2024 Batch, Paper: 1A & 1B at Sarojini Naidu College.....Detail
18.04.2024:Tentative Routine for Post Graduate Geography (PGGR) Part-I PCP, January 2024 Batch.....Detail
18.04.2024:PCP Notice for Post Graduate in Education (PGED) regarding Allotment of PCP Centres & PCP Schedule, January 2024 Session (Part-I).....Detail
17.04.2024:PCP Schedule of Political Science (PGPS), Batch: January 2024 Batch (Part-I), Paper: I at Women’s Christian College.....Detail
17.04.2024:PCP Schedule of Political Science (PGPS), Batch: January 2024 Batch (Part-I), Paper: I at Maharaja Manindra Chandra College.....Detail
16.04.2024:PCP Schedule of Political Science (PGPS), Batch: January 2024 (First year), Paper: I-IV at Cooch Behar College Study Centre (F-03).....Detail
15.04.2024:Face-to-Face PCP Schedule of PGELT, Paper-I & II (New Syllabus), January 2024 Batch at Women's Christian College.....Detail
11.04.2024:REVISED Notification for Post Graduate PCP under School of Humanities (SoH) for January 2024 Batch (Paper I, II, III & IV)......Detail
09.04.2024:Notice regarding PCP (January/Feb Session 2024) of the programmes under the School of Professional Studies......Detail
05.04.2024:PCP Schedule of Post Graduate Public Administration (PGPA) of Part-I, Paper- I-IV, Batch: January 2024 at Maharaja Manindra Chandra College, Kolkata......Detail
05.04.2024:PCP Schedule of Political Science (PGPS), Batch: January, 2024, Paper: I-IV at Maharaja Manindra Chandra College & Women's Christian College......Detail
02.04.2024:Notification for Post Graduate PCP under School of Humanities (SoH) for January 2024 Batch (Paper I, II, III & IV)......Detail
06.02.2024:Notice for Face to Face (F2F) mandatory offline PCP along with the Workshop & Practical for Phase-I of B.Ed. Spl.Ed. & M.Ed. Sp. Edu. (IID & HI)-ODL, 2nd Semester......Detail
17.08.2023:Offline PCP schedule of ADPRA, Paper-VI, January 2023 Batch at Sarojini Naidu College......Detail
17.08.2023:Offline PCP Schedule of ADJMC, Paper-VIB, January 2023 Batch at Sarojini Naidu College......Detail
27.07.2023:Offline PCP Schedule of ADJMC, Paper-VA, January 2023 Batch at Sarojini Naidu College......Detail
27.07.2023:Offline PCP schedule of ADPRA, Paper-V, January 2023 Batch at Sarojini Naidu College......Detail
06.07.2023:Offline PCP schedule of ADPRA, Paper-IV, January 2023 Batch at Sarojini Naidu College......Detail
06.07.2023:Offline PCP Schedule of ADJMC, Paper-IV, January 2023 Batch at Sarojini Naidu College......Detail
14.06.2023:Offline PCP schedule of ADPRA, Paper-III, January 2023 Batch at Sarojini Naidu College......Detail
14.06.2023:Offline PCP Schedule of Advance Diploma in Journalism and Mass Communication (ADJMC), Paper-III, January 2023 Batch at Sarojini Naidu College......Detail
25.05.2023:Offline PCP schedule of ADPRAD, Paper-II, January 2023 Batch at Sarojini Naidu College......Detail
25.05.2023:Offline PCP Schedule of ADJMC, Paper-II, January 2023 Batch at Sarojini Naidu College......Detail
03.05.2023:Offline PCP Schedule of ADJMC, Paper-I, January 2023 Batch at Sarojini Naidu College......Detail
03.05.2023:Offline PCP schedule of ADPRA, Paper-I, January 2023 Batch at Sarojini Naidu College......Detail
25.04.2023:Offline PCP Schedule of ADJMC, Paper-I to VI, January 2023 Batch at Sarojini Naidu College......Detail
25.04.2023:Offline PCP schedule of ADPRA, Paper-I to VI, January 2023 Batch at Sarojini Naidu College......Detail
06.02.2024:Notice for Face to Face (F2F) mandatory offline PCP along with the Workshop & Practical for Phase-I of B.Ed. Spl.Ed. & M.Ed. Sp. Edu. (IID & HI)-ODL, 2nd Semester......Detail
22.04.2024:Notice for Reported Against (R.A.) Examinee of PG TEE, June-2022 / December-2022......Detail
22.04.2024:Notice for 3rd Phase Examination Form submission through online for PG TEE, June-2023/December-2023......Detail
19.04.2024:Notice for 2nd Phase Examination Form submission through Online for BLIS, TEE, December-2023......Detail
04.04.2024:Notice for 2ns Phase Examination Form submission through online for Post Graduate Term-End Examination, June-2023 / December-2023......Detail
12.03.2024:Notice for submission of Examination Form for M.Ed. (Spl. Edn.) TEE (Practical), December-2023 (5th Semester)......Detail
05.03.2024:Notice for all Study Centre Co-ordinators regarding Dissertation of PGSW-15/MLIS-9......Detail
09.01.2024:Notice for Examination Form submission through Online for Bachelor of Library & Information Science (BLIS), Term End Examination, December-2023......Detail
22.04.2024:ADMISSION: List of Selected Candidates and General Notification for Ph.D. Programme in English Language Teaching, Academic Year 2022-23 (4th Phase)......Detail
22.04.2024:ADMISSION: Application Proforma for Exemption of Course Work (Ph.D.)......Detail
16.04.2024:ADMISSION: Admission to Short Term Course on "Data Analysis using R". Notice | Brochure | Admission Link
09.04.2024:ADMISSION: NSOU-RET Part-II in ELT (Viva-Voce Examination), Discipline: ELT, Code: PHDEL, Academic Year 2022-23......Detail
08.04.2024:ADMISSION: List of Selected Candidates and General Notification for Ph.D. Programme in Chemistry, Zoology, Physics, Sociology and Bengali, Academic Year 2022-23 (3rd Phase)......Detail
08.04.2024:ADMISSION: Application Proforma for Exemption of Course Work (Ph.D.)......Detail
01.04.2024:ADMISSION: Admission to MOOC-ICT for Educators (2nd Cycle)......Detail
28.03.2024:ADMISSION: List of Selected Candidates and General Notification for Ph.D. Programme in Commerce and Education, Academic Year 2022-23 (2nd Phase)......Detail
22.03.2024:ADMISSION: Notification for Mop Up Counselling Cum Spot Admission of MBA Programme, Session January 2024......Detail
18.03.2024:ADMISSION: Provisional 3rd Merit List (LIST-II) of PGES for NON-NSOU Candidates of OBC-A Category, January 2024......Detail
18.03.2024:ADMISSION: Provisional 3rd Merit List (LIST-I) of PGGR for NON-NSOU Candidates of of SC,ST and OBC-B Categories, January 2024......Detail
18.03.2024:ADMISSION: General Instruction for 3rd Round of Counseling and Spot Admission for PG Environmental Science (PGES), Geography (PGGR) and Zoology (PGZO), Session January 2024......Detail
18.03.2024:ADMISSION: Notification for 2nd Counselling Cum Spot Admission of MBA Programme, Session January 2024......Detail
12.03.2024:ADMISSION: List of Selected Candidates and General Notification for Ph.D. Programme in Commerce, Management, Library & Information Science, History and Education, Academic Year 2022-23......Detail
12.03.2024:ADMISSION: Application Proforma for Exemption of Course Work......Detail
07.03.2024:ADMISSION: Notification for Counselling cum Spot Admission of MBA Programme, Session January 2024......Detail
01.03.2024:COUNSELLING: General Instruction for 2nd Counseling for Post Graduate Zoology and Geography, January 2024......Detail
01.03.2024:COUNSELLING: Provisional 2nd Merit List of M.Sc. in Zoology for NON NSOU Candidates of all Categories, January 2024......Detail
01.03.2024:COUNSELLING: Provisional 2nd Merit List of M.Sc. in Geography for NON-NSOU Candidates of all Categories, January 2024......Detail
01.03.2024:COUNSELLING: General Instruction for 2nd Counseling for Post Graduate Environmental Science, January 2024......Detail
01.03.2024:COUNSELLING: Provisional 2nd Merit List of M.Sc. in Environmental Science for NSOU Candidates of all Categories, January 2024......Detail
01.03.2024:COUNSELLING: Provisional 2nd Merit List of M.Sc. in Environmental Science for NON-NSOU Candidates of all Categories, January 2024......Detail
28.02.2024:COUNSELLING: Notification for Inclusion of Syamaprasad College for PGGR Counselling, Session January 2024......Detail
16.02.2024:MERIT LIST: General Instruction for Counseling and Provisional Merit Lists for Admission to PG Zoology, PG Geography and PG Environmental Science, Session January 2024......Detail
16.02.2024:ADMISSION: Notification for Selection Test of MBA Programme, Session January 2024......Detail
24.04.2024:One-Day National Webinar on "Autism Advocacy Network". Flyer | Programme Schedule
23.04.2024:Students' Seminar on "Digital Technology: A Paradigm Shift in Higher Education"......Detail
22.04.2024:Celebration of World Book Day 2024......Detail
15.04.2024:One-Day National Webinar on "Autism Advocacy Network". Detail | ZOOM Link
08.04.2024:Sensitisation Programme on "Code of Conduct for the Learners of NSOU & Grievance Redressal Mechanism of NSOU". Flyer | ZOOM Link
05.04.2024:Students' Seminar on "Digital Technology: A Future of Teaching- Learning Process"......Detail
02.04.2024:Two-Day International Seminar (Funded by the ICSSR Research Project) on "Multidisciplinary Perspectives of Managing Environment and Resource for Sustainable Development"......Detail
18.03.2024:World Social Work Day (#WSWD24) on 'Inspiring Inclusion' Role of Social Work in Women's Empowerment......Detail
13.03.2024:National Webinar on "Use of Recent Techniques for Assessment and Teaching Strategies of Learners with Low Vision". Flyer | Prog. Schedule | ZOOM Link
05.03.2024:গ্রন্থ আলোচনা - বাংলার পার্টিশন-কথা - উত্তর প্রজন্মের খোঁজে, organised by CLTCS, SoH......Detail
21.02.2024:National Webinar on "Education for Environment". Detail | ZOOM Link
/ Important Links / Students' Grievance Redressal Mechanism
Suryashakti Infotech Pvt. Ltd.